Training and Development

training-services
 

 

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We are a private training provider accredited with the ETDP Seta, our main focus is to up skill employees with soft skills training to drive productivity and business growth.

 

History Makers has been awarded Provisional Accreditation by the ETDP SETA. Accreditation Number: ETDP 10604. Companies making use of our training services can claim back the relevant percentage of their Skills Development Levies in accordance with the SD Levies Act.

Our experience within training and development has spread over 10 years, focusing on Leadership development, Woman Leadership Workshops, Personal Development, Team Effectiveness, Entrepreneur and Soft skills training. We pride ourselves with highly experienced team of industry professionals who are accredited with various accreditation bodies.

History Makers offers a suite of Programs

SETA Accredited Programs

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Facilitation Skills

 

FACILITATOR UNIT STANDARD (ID 117871): FACILITATE LEARNING USING A VARIETY OF GIVEN METHODOLOGIES, NQF LEVEL 5, CREDITS 10

 

What is a facilitator?

Training Facilitators are mainly used in adult education, and use their expertise in a subject to share knowledge and to guide a person to a higher level of competence. A Facilitator makes the process of learning easier by using outcomes-based training, which includes both theoretical and practical knowledge.

 

What are methodologies?

According to the dictionary a methodology is usually a guideline system for solving a problem, with specific components such as phases, tasks, methods, techniques and tools. A Facilitator uses a variety of tools, methods and techniques when facilitating a course.

 

Course Overview

Facilitator training course will equip learners with the required knowledge and skills to facilitate learning using a variety of given methodologies in their field of expertise. The Facilitator training course will help you better understand the National Qualifications Framework (NQF) and will help you take the first step in developing your skills and acquiring a variety of qualifications within the fields of Education Training and Development Practices.

 

Programme Outcomes:

o Plan and prepare for facilitation

o Facilitate learning

o Evaluate learning and facilitation

 

Who this course will benefit:

o Managers

o Trainers

o Human Resource Managers

o Supervisors

o Coaches

o Educators

o Aspiring Facilitators

 

Entrance Requirements:

Leaner should have a good comprehension of English.

Mathematical Literacy and good Communication skills

 

Duration: 5 Days (includes portfolio building).

Assessment: Includes theory and practical work as well as formative and summative assessments. Portfolio building is done within the 5 days training period and handed in at the end of the course.

 

Register for this Course Request a Quote

 

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Assessor Training

 

ASSESSOR UNIT STANDARD (ID 115753): CONDUCT OUTCOMES-BASED ASSESSMENT, NQF LEVEL 5, CREDITS 15

 

What is an Assessor?

An assessor is a person with the required knowledge and skills that determines whether a candidate is capable of doing the job at hand in their own particular field of expertise by collecting evidence. Assessors assess people, not things.

 

How is evidence collected?

An assessor makes use of different tools and systems to determine if a candidate is competent or not yet competent.

 

Is it important to be registered?

The responsibility of the assessor is great and thus they need to meet a high standard of criteria and have to be registered before they are allowed to assess. It is the responsibility of the Assessor to determine whether a candidate is competent or not yet competent. An Assessor makes use of different tools and systems to determine if a candidate is capable of doing the job at hand.


Course Overview

The Assessor training course will equip learners with the required knowledge and skills to assess candidates in their own particular field of expertise. The Assessor training course will help build your understanding of the National Qualifications Framework (NQF) and will help you take the first step in developing your skills and acquiring a variety of qualifications within the fields of Education Training and Development Practices and Human Resource Development.


Programme Outcomes:

o Demonstrate understanding of outcomes-based assessment

o Prepare for assessments

o Conduct assessments

o Provide feedback on assessments and

o Review assessments


Who this course will benefit:

o Managers

o Trainers

o Human Resource Managers

o Supervisors

o Educators

o Facilitators

o Coaches

o Work Place Assessors


Entrance Requirements:

Leaner should have a good comprehension of English.

Mathematical Literacy and good Communication skills.


Duration: 5 Days (initial contact session)

Assessment: Includes theory and practical work as well as formative and summative assessments. Most of your portfolio building is done within the 5 days training period and your final assessment document (workplace assessment) will be handed in 2 weeks after your training.

 

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Moderator Training

 

MODERATOR UNIT STANDARD (ID 115759): CONDUCT MODERATION OF OUTCOMES-BASED ASSESSMENTS, NQF LEVEL 6, CREDITS 10

 

What is moderation?

Moderation is the process which ensures that assessment of the outcomes described in the NQF standards and qualifications is fair, reliable and valid.

 

How do you make sure it’s reliable?

It is the responsibility of the Moderator to moderate assessment in terms of the relevant outcome statements and quality assurance requirements.

 

Do Moderators need any other qualifications?

It is preferable that all candidates wishing to become Moderators are already qualified Assessors.

 

Do Moderators need to be registered?

The responsibility of the Moderator is great and thus they need to meet a high standard of criteria and have to be registered before they are allowed to moderate.


Course Overview

Moderator training course will equip learners with the required knowledge and skills to conduct moderation of outcomes-based assessment (internal or external). The Moderator training course will further your understanding of the National Qualifications Framework (NQF) and will help you in developing your skills and acquiring a variety of qualifications within the fields of Education Training and Development Practices and Human Resource Development. It is the responsibility of the Moderator to moderate assessment in terms of the relevant outcome statements and quality assurance requirements.


Programme Outcomes:

o Demonstrate understanding of moderation

o Plan and prepare for moderation

o Conduct moderation

o Advise and support assessors

o Report, record and administer moderation and

o Review moderation systems and processes


Who this course will benefit:

o Managers

o Trainers

o Human Resource Managers

o Assessment Designers

o Facilitators

o Coaches

o Work Place Assessors


Entrance Requirements:

Leaner should have a good comprehension of English, Mathematical Literacy and good Communication skills.

Conduct Outcomes-Based Assessment Qualification.


Duration: 5 Days (includes portfolio building).

Assessment: Includes theory and practical work as well as formative and summative assessments. Portfolio building is done within the 5 days training period and handed in at the end of the course.

 

 

Register for this Course Request a Quote

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Skills Development Facilitator (SDF)

 

SKILLS DEVELOPMENT FACILITATOR UNIT STANDARDS: 15217, 15221, 15222, 15227, AND 15232, NQF LEVEL 4, 5 AND 6, CREDITS 24

What is a Skills Development Facilitator (SDF)?

A Skills Development Facilitator is a person whom is in charge of a company’s skills related activities.

 

Which companies should appoint an SDF?

As per the Skills Development Levies Act, all employers of organisations that are registered for skills development levy purposes with SARS have to appoint an SDF who must co-ordinate all skills related activities of an organisation.

 

Does an SDF need to be registered?

A Skills Development Facilitator must be registered with the relevant SETA. The SDF can perform these duties for more than one employer, but must be registered for every employer at the same or at a different SETA. Although SDF’s are not required to have any formal qualifications to register, organisations will normally appoint a SDF who has an ETD qualification.

Course Overview

Skills Development Facilitator course will equip learners with the required knowledge and skills to identify training needs, draw up Work Place Skills Plans and Annual Training Reports. The SDF training course will give you a good comprehension of the National Qualifications Framework (NQF) and will help you to develop your skills and will be a good start in acquiring a variety of qualifications within the fields of Education Training and Development Practices and Human Resource Development. It is the duty of the Skills Development Facilitator to analyse the needs of the organisation and develop and draw up a suitable skills development plan. It is the Skills Development Facilitator’s responsibility to ensure that the skills development plan is followed and properly administrated. The responsibility of a Skills Development Facilitator is great and thus they need to meet a high standard of criteria.


Programme Outcomes:

Learners will be able to:

o Develop an organisational training and development plan

o Conduct an analysis to determine outcomes of learning for skills development and other purposes

o Provide information and advice regarding skills development and related issues

o Conduct skills development administration in an organisation

o Coordinate planned skills development interventions in an organisation


Who this course will benefit:

o Managers

o Human Resource Managers

o Training Coordinators

o Compliance Managers


Entrance Requirements:

Leaner should have a good comprehension of English, Computer Literacy, Mathematical Literacy and good Communication skills.


Duration: 4 Days

Assessment: Includes theory and practical work as well as formative and summative assessments. Portfolio building and completion is done after the initial 4 days of theoretical training and handed in after 4 weeks when completed.

 

 

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HIV/AIDS Workplace Management

 

 

This course has been developed to meet the needs of business and government organisations who desire to respond with compassion and understanding to HIV and AIDS challenges encountered in the workplace. The aim of the course is to provide managers with a deeper knowledge of HIV and AIDS, as well as the skills to manage the impacts of this dreaded disease. Participants will look at the personal impacts on employees as well as on organizational areas such as finance, policy and procedures, business climate, roles and responsibilities, human resource adjustments and programmes.

Participants will gain insight into the care continuum of HIV positive people, prevention strategies, the rights of the employee and employer, workplace HIV/AIDS critical issues, as well as best practice in HIV/AIDS management. The training will be based on adult educational principles and is highly interactive. We use workbooks that include case studies, simulations, group activities and individual questionnaires. The course content covers the knowledge, skills and attitudes necessary for effective HIV/AIDS workplace management.

Course Outcomes

 

On completion of this course, the participants should be able to:

 

• Assess the extent of their existing knowledge and experience of HIV/AIDS and dread diseases
• Understand what HIV/AIDS is and what causes it
• Explain how infection takes place and the progression of the disease
• Appreciate the impact of HIV/AIDS on the individual, the family, the workplace, and community
• Be familiar with rights of employee and employer related to HIV/AIDS
• Conduct an impact analysis for your unit/ department
• Identify workplace implementation strategies for HIV/AIDS prevention and treatment
• Be able to deal with the fear and stigma of HIV/AIDS
• How to develop attitudes and values conducive to creating a positive environment
• Develop attitudes and values conducive to creating a supportive environment
• Understand how to counsel people affected by HIV/AIDS.
• Develop a workplace policy and programme to minimise the negative impact of HIV/AIDS

Duration: Three days programme

 

 

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Workshop Based Programs

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L.E.A.D Program

Leaders Evolving And Developing

 

New managers and supervisors have unique needs; they are often promoted from operations without proper management and leadership skills. In the world where business needs a competitive advantage to stay relevant to its customers, a quick transition into management becomes critical. This course will assist to prepare individuals to make the transition from a contributor to a leader, preventing them from creating new liabilities for organizations, and increase their effectiveness while reducing their learning curve.

The L.E.A.D Program will start with a group coaching session to identify specific challenges in their current positions and then customize their needs into our designed programme. This programme is geared at managers in their first year of being promoted.

 

Course Objectives:

  • Learn what to expect during your transition from individual contributor to a new manager
  • Understand the crucial differences between being an individual contributor and leading a
  • team or department
  • Manage the dynamics behind power and influence
  • Learn how to adjust your managerial style to meet your team's or department's
  • performance needs
  • Build effective, well-functioning teams
  • Cope with the stresses and emotions of becoming a manager

 

Topics to be covered:

  • Myths about managers
  • Role and expectations
  • Leadership styles
  • The power of Emotional Intelligence
  • Managing High Performance Teams

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Duration: Three months program

 

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Accounting Skills for New Managers

 

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!

 

What Will Students Learn:

  • Describe the art of finance and key financial terms
  • Determine your role in company finances
  • Find the rules and regulations for your area and industry
  • Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings
  • Explain how a chart of accounts is created
  • Tell the difference between cash and accrual accounting
  • Explain single-entry and double-entry bookkeeping
  • Differentiate between debits and credits
  • Identify and analyze important financial data and make financial decisions
  • Read annual reports
  • Determine whether a company is financially high or low risk
  • Recognize different types of organizational financial plans
  • Explain what budgets are and how to prepare them
  • Recognize what computer skills you need to make you a financial whiz
  • Deal with financial situations that impact the people that work for you

 

What Topics are Covered:

  • Getting the facts straight
  • The accounting cycle
  • The key reports
  • Keeping score
  • A review of financial terms
  • Understanding debits and credits
  • Your financial analysis toolbox
  • Identifying high and low risk companies
  • The basics of budgeting
  • Working smarter
  • People and numbers

 

What’s Included:

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

Duration: Three days programme

 

 

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Business Leadership

 

For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finances, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This workshop will familiarize you with the key concepts of finance and accounting and help you prepare budgets with more confidence.

At the conclusion of this workshop, you will be able to:

 

  • Assess the financial performance and health of your firm.
  • Enhance your decision-making skills by integrating financial management concepts into your thinking.
  • Assess various software applications for managing finances.
  • Control the flow of money through your department.
  • Understand the budgeting process and forecasting techniques.

 

What You Will Cover:

  • Your role in company finances
  • Assets, liabilities, and equity
  • Accounts payable and receivable
  • Understanding financial statements
  • Budgeting and forecasting techniques
  • Types of budgets
  • Comparing software applications
  • Tracking business expenses
  • GAAP
  • The human side of finances
  • How to make good financial decisions
  • Comparing investment opportunities
  • ISO 9001:2000

Duration: Two days programme

 

 

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Coaching & Mentoring

 

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed. Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

 

What Will Students Learn:

  • Understand how coaching can be used to develop your team
  • Develop the coaching and mentoring skills that help improve individual performance
  • Demonstrate the behaviors and practices of an effective coach
  • Recognize employees’ strengths and give them the feedback they need to succeed
  • Identify employee problems and ways you can help to correct them

 

What Topics are Covered:

  • Defining coaching and mentoring
  • Coaching assessment review
  • Interpersonal communication skills
  • Critical coaching skills
  • Setting goals with SPIRIT
  • Learning styles and principles
  • The benefits/consequences matrix
  • Skills involved in coaching
  • The coaching model
  • Giving effective feedback
  • Coaching problems and solutions

 

What’s Included:

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

Duration: Two days programme

 

 

Register for this Course Request a Quote

Branding

Creating and Managing Your Corporate Brand

 

Your brand is the vehicle that propels your product or service into your customer’s lives, and into their hearts. A good brand is much more than an attractive image combined with some witty type. Your brand must reflect the heart and soul of your product, and offer a promise that you can live up to. This two-day course will get you started on the road to creating a perfect brand.

 

What Will You Learn:

  • Define what a brand is and what branding is about
  • Define various types of brand architecture and brand extension
  • Identify your brand’s products, its features, and their values
  • Write a mission, vision, and style statement for a brand
  • Describe the basics of positioning a brand
  • Understand the basics of creating a visual identity, including a brand name, slogan, and logo
  • Help your employees live the brand by empowering them to be ambassadors and creating strong brand touch-points
  • Effectively plan an internal and external brand launch
  • Monitor and evaluate your brand, and understand how to respond to the results

 

What’s Included:

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

Duration: Two days programme

 

 

Register for this Course Request a Quote

Understanding Project Management

 

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that additional job done well, done under budget, and done on time.

This workshop is not intended to take you from a supervisory or administrative position to that of a project manager. However, these three days will familiarize you with the most common terms and the most current thinking about projects.

 

How will you Benefit:

  • Understand what is meant by a project.
  • Recognize what steps must be taken to complete projects on time and on budget.
  • Have a better ability to sell ideas and make presentations.
  • Know simple techniques and tools for planning and tracking your project.
  • Have methods for keeping the team focused and motivated.

 

What You Will Cover:

  • What is a project?
  • Project management basics
  • How can projects help me?
  • A project’s life cycle
  • Selling a project
  • Preparing your project
  • The role of a project manager
  • Project goals
  • Laying out the project (SOW)
  • Project risks and contingency planning
  • The work breakdown structure
  • Planning tools (including Gantt charts and PERT)
  • Budgets
  • Developing teams
  • Communication tools
  • Closing out a project
  • Team meetings
  • Project presentations

Duration: Three days programme

 

 

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Emotional Intelligence in the Workplace

 

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This two days workshop will help you develop your emotional intelligence.

 

What Will Students Learn:

  • Understand what emotional intelligence means
  • Recognize how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotions in others

 

What Topics are Covered:

  • History of emotional intelligence
  • Emotional intelligence defined
  • EI blueprint
  • Optimism
  • Validating emotions in others
  • Understanding emotions
  • Setting your personal vision

 

What’s Included:

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

Duration: Two days programme

 

 

Register for this Course Request a Quote

Business Succession Planning

 

Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This one-day course will teach you the basics about creating and maintaining a succession plan.

 

What Will Students Learn:

  • Demonstrate an understanding of the value of succession planning for successful businesses.
  • Demonstrate expertise with the key elements of a succession plan.
  • Create and discuss aspects of a succession plan.
  • Discuss the elements of a succession plan in terms of roles, responsibility, function, scope, and evaluation.

 

What Topics are Covered:

  • A need for succession planning
  • Defining a succession plan
  • Identifying resources and analyzing risks
  • Defining roles, responsibilities, and functions
  • Gathering information and forecasting needs
  • Putting the plan together
  • Putting the plan into action
  • Evaluating and reviewing the plan
  • Your action plan

 

What’s Included:

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

Duration: One day programme

 

 

Register for this Course Request a Quote

Negotiating for Results

 

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.

Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this two day workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

 

How You Will Benefit:

  • Understand how often we all negotiate and the benefits of good negotiation skills.
  • Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
  • Identify the various negotiation styles and their advantages and disadvantages.
  • Develop strategies for dealing with tough or unfair tactics.
  • Gain skill in developing alternatives and recognizing options.
  • Have the opportunity to practice the “how to” of these skills in a supportive environment.
  • Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

 

What You Will Cover:

  • What is Negotiation?
  • The Successful Negotiator
  • Preparing for Negotiation
  • The Nuts and Bolts
  • Making the Right Impression
  • Getting off to a Good Start
  • Exchanging Information
  • The Bargaining Stage
  • Inventing Options for Mutual Gain
  • Getting Past No and Getting to Yes
  • Dealing with Negative Emotions
  • Moving from Bargaining to Closing
  • The Closing Stage

 

Duration: Two days programme

 

 

Register for this Course Request a Quote

Budgets and Managing Money

 

For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finances, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This workshop will familiarize you with the key concepts of finance and accounting and help you prepare budgets with more confidence.

 

At the conclusion of this workshop, you will be able to:

 

  • Assess the financial performance and health of your firm.
  • Enhance your decision-making skills by integrating financial management concepts into your thinking.
  • Assess various software applications for managing finances.
  • Control the flow of money through your department.
  • Understand the budgeting process and forecasting techniques.

 

What You Will Cover:

  • Your role in company finances
  • Assets, liabilities, and equity
  • Accounts payable and receivable
  • Understanding financial statements
  • Budgeting and forecasting techniques
  • Types of budgets
  • Comparing software applications
  • Tracking business expenses
  • GAAP
  • The human side of finances
  • How to make good financial decisions
  • Comparing investment opportunities
  • ISO 9001:2000

Duration: Two days programme

 

 

Register for this Course Request a Quote

Change Management

Change and How to Deal With It

 

Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance. This two days workshop will help you deal with change and will give you strategies to bring back to your employees.

 

How You Will Benefit:

  • At the end of the workshop, you will be able to:
  • Accept that there are no normal or abnormal ways of reacting to change
  • See change as an essential element that is positive
  • Recognize that adapting to change is all about attitude
  • Identify the stages of change we go through as we learn to deal with change
  • See change as an opportunity for self-motivation and innovation
  • Develop strategies for dealing with and accepting changes in your organization

 

What You Will Cover:

  • The change process
  • The human response to change
  • The pace of change and the pace at which people adopt change
  • The pyramid response to change
  • Resisting and welcoming change
  • The Four-Room Apartment of change and how to use it
  • How to increase your resiliency to change
  • Managing anger
  • Dealing with stress
  • An action plan for success

Duration: Two days programme

 

 

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Developing High Performance Teams

 

Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individual team members, this workshop is a practical look at current leadership practices that work.

 

How You Will Benefit:

  • Identify different types of teams.
  • Build teamwork by recognizing and tapping into the twelve characteristics of an effective team.
  • Promote trust and rapport by exploring your team player style and how it impacts on group dynamics.
  • Recognize the key elements that move a team from involvement to empowerment and how to give these elements to your team.
  • Develop strategies for dealing with team conflict and common situations.
  • Understand how action planning and analysis tools can help your team perform better.

 

What You Will Cover:

  • Types of teams
  • The TORI model
  • The Team Player Survey
  • Organizations Today
  • The Stages of Team Development
  • Communication Skills
  • Shared Leadership
  • DeBono’s Thinking Hats
  • Managing Team Conflict
  • The Trust/Relationship Model
  • Obtaining Consensus
  • Team-Shaping Factors
  • Team Problem-Solving
  • SWOT Analysis

Duration: Two days programme

 

 

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Delegation

The Art of Delegating Effectively

 

Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This one-day workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lie, and what we can do about getting around them.

 

How will you benefit:

  • Clearly identify how delegation fits into your job and how it can make you more successful.
  • Identify different ways of delegating tasks.
  • Use an eight-step process for effective delegation.
  • Give better instructions for better delegation results.
  • Ask better questions and listen more effectively.
  • Recognize common delegation pitfalls and how to avoid them.
  • Test your delegation skills.

 

What You Will Cover:

  • What is delegation?
  • Why delegate?
  • Picking the right person
  • The delegation meeting
  • Levels of authority
  • Giving instructions
  • Communication skills
  • Monitoring delegation
  • Practicing delegation
  • Giving feedback
  • Becoming a good delegator

 

Duration: One day programme

 

 

Register for this Course Request a Quote

Meeting Management

The Art of Making Meetings Work

 

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day program will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.

 

How You Will Benefit:

  • Understand the value of meetings as a management tool.
  • Recognize the critical planning step that makes meeting time more effective.
  • Identify process tools that can help create an open and safe forum for discussion.
  • Develop and practice techniques for handling counterproductive behavior.

 

What You Will Cover:

  • The basics for effective meetings
  • The best and the worst of meetings
  • Holding productive meetings
  • Preparing for meetings
  • Agendas
  • Setting the place
  • Leading a meeting
  • Process and content
  • Process tools, including DeBono’s thinking hats, rules of work, and facilitation skills
  • How to control a meeting
  • A plan for success

 

Duration: One day programme

 

 

Register for this Course Request a Quote

Writing Reports and Proposals

 

This two-day workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct. It must also convey your message in a courteous tone. The workshop will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.

 

How You Will Benefit:

  • To learn the value of good written communications.
  • To develop paragraphs that introduce, connect, develop, and conclude some part of an idea.
  • To prepare reports and proposals that inform, persuade, and provide information.
  • To learn how to proofread your work so you are confident it is clear, concise, complete, and correct.
  • To provide an opportunity to apply these skills in real work applications.

 

What You Will Cover:

  • Clear, concise, complete, correct
  • Constructing paragraphs
  • Readability index
  • The four stages of report writing
  • Planning reports: PAFEO
  • Editing and revising
  • Direct vs. indirect approach
  • Organizational strategies
  • Headings and subheadings
  • Tables and graphs
  • Format for reports
  • Reports vs. proposals
  • Steps in the persuasion process

Duration: Two days programme

 

 

Register for this Course Request a Quote

HIV/AIDS Workplace Management

 

This course has been developed to meet the needs of business and government organisations who desire to respond with compassion and understanding to HIV and AIDS challenges encountered in the workplace. The aim of the course is to provide managers with a deeper knowledge of HIV and AIDS, as well as the skills to manage the impacts of this dreaded disease. Participants will look at the personal impacts on employees as well as on organizational areas such as finance, policy and procedures, business climate, roles and responsibilities, human resource adjustments and programmes.

Participants will gain insight into the care continuum of HIV positive people, prevention strategies, the rights of the employee and employer, workplace HIV/AIDS critical issues, as well as best practice in HIV/AIDS management. The training will be based on adult educational principles and is highly interactive. We use workbooks that include case studies, simulations, group activities and individual questionnaires. The course content covers the knowledge, skills and attitudes necessary for effective HIV/AIDS workplace management.

 

Course Outcomes:

 

On completion of this course, the participants should be able to:

 

  • Assess the extent of their existing knowledge and experience of HIV/AIDS and dread diseases
  • Understand what HIV/AIDS is and what causes it
  • Explain how infection takes place and the progression of the disease
  • Appreciate the impact of HIV/AIDS on the individual, the family, the workplace, and community
  • Be familiar with rights of employee and employer related to HIV/AIDS
  • Conduct an impact analysis for your unit/ department
  • Identify workplace implementation strategies for HIV/AIDS prevention and treatment
  • Be able to deal with the fear and stigma of HIV/AIDS
  • How to develop attitudes and values conducive to creating a positive environment
  • Develop attitudes and values conducive to creating a supportive environment
  • Understand how to counsel people affected by HIV/AIDS.
  • Develop a workplace policy and programme to minimise the negative impact of HIV/AIDS

 

Duration: Three days programme

 

 

Register for this Course Request a Quote

Business Etiquette

Gaining That Extra Edge

 

In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.

 

How you will benefit:

  • Finesse introductions-from shaking hands and using eye contact to remembering names
  • Dress appropriately for every business occasion
  • Feel more confident of your business communication in every situation
  • Use your business cards wisely
  • Perfect your handshake
  • Gain that extra edge that establishes trust and credibility

 

Course Outline:

  • How business etiquette is crucial to your career
  • How to make a good first impression
  • Ways of remembering names
  • Business card etiquette
  • Dining etiquette
  • How to shake hands
  • Deciphering the dress code
  • What to include in Business Wardrobe
  • Telephone etiquette
  • Email etiquette

Duration: One day programme

 

 

Register for this Course Request a Quote

Public Speaking

Speaking Under Pressure

 

Speaking under pressure, or thinking on your feet, is based on being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations. It requires presence of mind, goal orientation, adaptation, and judgment. It also requires differentiating between oral and written communications.

This two day workshop has been designed for those who are in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization. This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.

 

How You Will Benefit:

  • Quick and easy preparation methods – whether you have one minute or one week to prepare.
  • What you can do to prepare for questions before you know what those questions will be.
  • How you can overcome the nerves that you may have when speaking in front of a group, particularly if the group is not sympathetic to what you have to say.
  • Presentation techniques that establish your credibility and get people on your side.

 

What You Will Cover:

  • Getting started
  • Planning your presentation
  • Force field analysis
  • Understanding your audience
  • Controlling your jitters
  • Making your listener hear you
  • Key themes and key sentences
  • A plan to structure ideas
  • Organization methods
  • Our body language
  • Beginnings and endings
  • Expanding a basic plan
  • Practice presentations

Duration: Two days programme

 

 

Register for this Course Request a Quote

Facilitation Skills

 

It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings—they all take time. There has been a growing realization that we have to pay attention to the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions.

This workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.

 

How You Will Benefit:

  • Distinguish facilitation from instruction and training.
  • Identify the competencies linked to effective small group facilitation.
  • Understand the different between content and process.
  • Identify the four stages of team development and ways to help teams through each stage.
  • Use common process tools to make meetings easier and more productive.

 

What You Will Cover:

  • What is a Facilitator?
  • Types of Groups
  • Content and Process
  • Group Norms
  • Types of Thinking
  • Facilitating an Open Discussion
  • Controversial Issues
  • Listening for Common Ground
  • Common Facilitation Techniques
  • The Language of Facilitation
  • Dealing with Difficult Dynamics
  • Interventions
  • Sustainable Agreements
  • Stages of Team Development
  • Analysis Tools

Duration: Two days programme

 

 

Register for this Course Request a Quote

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Time Management

Get Organized for Peak Performance

 

Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. This workshop will help you get a grip on your office space, organize your work flow, learn how use your planner effectively, and delegate some of your work to other people. This one-day workshop will also help you organize and prioritize for greater workplace efficiency. The workshop is full of ideas for organizing your work area and your paperwork and working on the “right” things. Get out of your mental rut. Think new thoughts about the time you have. Discover new ways of doing things, and feel more in control of your life.

 

How You Will Benefit:

  • Better organize yourself and your workspace for peak efficiency.
  • Understand the importance of, and the most useful techniques for, setting and achieving goals.
  • Identify the right things to be doing and develop plans for doing them.
  • Learn what to delegate and how to delegate well.
  • Take control of things that can derail workplace productivity.

 

What You Will Cover:

  • The power of change
  • Understanding yourself
  • Setting goals
  • Planning
  • Setting a ritual
  • The four D’s and STING
  • Organizing your workspace
  • Organizing your files
  • Managing your workload

Duration: One day programme

 

 

Register for this Course Request a Quote

Business Writing that Works

 

For those who must write as part of their job, being able to write well is a real career boost. Learn how to capture your thoughts on paper so they are strong and persuasive, but at the same time clear, concise, complete, and correct.

We can think about writing either as a process or as a product, the finished piece of writing.  If we can think of it as a process, then by changing the way we go about writing, we can change the finished product.  While participants will still be aiming to turn out a good product, their sense of satisfaction will arise partly from a greater appreciation of the process by which they get there. This two-day workshop will concentrate on the nitty-gritty details that writers have to contend with, and give them some practical advice on making the job less difficult. They will also have opportunity to discuss their writing problems and share solutions with others in the workshop.

 

How You Will Benefit:

  • Have a better grasp of the basics of writing—that is, better appreciate the grammar, spelling, punctuation and sentence structure required for writing correctly.
  • Practice the ability to write concisely and clearly, so that the reader will grasp quickly the message of the written material.
  • Learn the process of gathering material, putting it in a format that addresses the points under discussion, and bringing closure to the situation, through recommendations or next steps.
  • Develop a writing style in keeping with that used by experienced writers.

 

What You Will Cover:

  • The Four C’s
  • Active vs. passive voice
  • Punctuation Tips
  • Sentence and Paragraph Structure
  • Writing Business Letters
  • Writing Reports and Memos
  • Inclusive Language
  • Spelling and Proofreading
  • E-mail Etiquette

Duration: Two days programme

 

 

Register for this Course Request a Quote

Communication Strategies

This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.

 

How You Will Benefit:

  • Identify common communication problems that may be holding you back
  • Develop skills in asking questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Learn how to firmly stand your ground and make your feelings heard
  • Enhance your ability to handle difficult situations without being manipulated
  • Be aware of the five types of relationships

 

What You Will Cover:

  • 10 commandments of positive relationships
  • Self-awareness
  • Feeling competent
  • Communication barriers
  • Asking good questions
  • Listening skills
  • Johari Windows
  • Improving your self-image
  • Five approaches to relationships
  • Your frame of reference
  • The assertive formula Saying no

Duration: Two days programme

 

 

Register for this Course Request a Quote

Writing Reports and Proposals

 

This two-day workshop is intended to help you do the writing your job demands. If you are a manager at any level in business, government, or industry, you must write reports. Whether you want to or not, you write to explain things, to smooth relationships and to convince others of the value of some course of action. Writing must be clear, concise, complete, and correct. It must also convey your message in a courteous tone. The workshop will help you to identify the range of this kind of writing, the forms it takes, and the persuasive techniques it requires.

 

How You Will Benefit:

  • To learn the value of good written communications.
  • To develop paragraphs that introduce, connect, develop, and conclude some part of an idea.
  • To prepare reports and proposals that inform, persuade, and provide information.
  • To learn how to proofread your work so you are confident it is clear, concise, complete, and correct.
  • To provide an opportunity to apply these skills in real work applications.

 

What You Will Cover:

  • Clear, concise, complete, correct
  • Constructing paragraphs
  • Readability index
  • The four stages of report writing
  • Planning reports: PAFEO
  • Editing and revising
  • Direct vs. indirect approach
  • Organizational strategies
  • Headings and subheadings
  • Tables and graphs
  • Format for reports
  • Reports vs. proposals
  • Steps in the persuasion process

Duration: Two days programme

 

 

Register for this Course Request a Quote

Negotiating for Results

 

People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.

Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this two day workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

 

How You Will Benefit:

  • Understand how often we all negotiate and the benefits of good negotiation skills.
  • Recognize the importance of preparing for the negotiation process, regardless of the circumstances.
  • Identify the various negotiation styles and their advantages and disadvantages.
  • Develop strategies for dealing with tough or unfair tactics.
  • Gain skill in developing alternatives and recognizing options.
  • Have the opportunity to practice the “how to” of these skills in a supportive environment.
  • Understand basic negotiation principles, including BATNA, WATNA, WAP, and the ZOPA.

 

What You Will Cover:

  • What is Negotiation?
  • The Successful Negotiator
  • Preparing for Negotiation
  • The Nuts and Bolts
  • Making the Right Impression
  • Getting off to a Good Start
  • Exchanging Information
  • The Bargaining Stage
  • Inventing Options for Mutual Gain
  • Getting Past No and Getting to Yes
  • Dealing with Negative Emotions
  • Moving from Bargaining to Closing
  • The Closing Stage

 Duration: Two days programme

 

Register for this Course Request a Quote

Diversity Training

Celebrating Diversity in the Workplace

 

In the past ten years, the workforce has changed dramatically. More than ever, a workplace is a diverse collection of individuals proud of who they are: their gender, their sexual orientation, their religion, their ethnic background, and all the other components that make an individual unique. In order for your workplace to succeed, your employees must be able to appreciate and celebrate those differences.

 

How You Will Benefit:

  • Understand what diversity and its related terms mean
  • Be aware of how aware you are of diversity and where you can improve
  • Understand how changes in the world have affected you and your view
  • Be able to identify your stereotypes
  • Understand what terms are politically correct and which are not, and why
  • Be familiar with the four cornerstones of diversity
  • Understand what the pitfalls are relating to diversity and understand how to avoid them
  • Develop a technique for dealing with inappropriate behavior
  • Develop a management style to encourage diversity
  • Know what to do if you or one of your employees feels discriminated against

 

What You Will Cover:

  • What diversity and related terms mean
  • How has diversity changed your world?
  • Understanding and identifying stereotypes
  • Using politically correct language
  • The four cornerstones of diversity
  • The STOP technique
  • How to discourage diversity
  • Dealing with discrimination
  • Preventing discrimination
  • Managing for diversity

Duration: Two days programme

 

 

Register for this Course Request a Quote

Emotional Intelligence in the Workplace

 

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This two days workshop will help you develop your emotional intelligence.

 

What Will Students Learn:

  • Understand what emotional intelligence means
  • Recognize how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotions in others

 

What Topics are Covered:

  • History of emotional intelligence
  • Emotional intelligence defined
  • EI blueprint
  • Optimism
  • Validating emotions in others
  • Understanding emotions
  • Setting your personal vision

 

What’s Included:

  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

Duration: Two days programme

 

 

Register for this Course Request a Quote

Building Self Esteem and Assertiveness Skills

 

Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be enormously painful. During this one-day workshop you will discover some simple techniques that dramatically change how you feel about yourself. You will learn how to recognize the importance of learning self-acceptance and nurturing your sense of self.

 

How You Will Benefit:

  • Learn how to create positive self-expectations
  • Begin setting goals to get more of what you want from life
  • Develop self-talk messages that help build self-esteem
  • Identify communication tools to help you be more assertive
  • Learn how to say no, and when no is the best answer
  • Learn how to make a positive first impression
  • Discover ways to connect with people

 

What You Will Cover:

  • Building your self-esteem
  • Putting others at ease
  • Make positive first impressions
  • Fake it ‘til you make it!
  • Internal self-esteem factors
  • Projecting self-confidence
  • Negative vs. positive thinking
  • Distorted thinking
  • How to wipe out worry
  • Communication skills
  • Giving and receiving compliments

Duration: One day programme

 

 

Register for this Course Request a Quote

Business Etiquette

Gaining That Extra Edge

 

In today’s world, business demands more than keeping your nose to the grindstone and your ear to the ground. You need business savvy and the ability to establish yourself in a credible manner. A faux pas at the wrong time can damage your career. If you are newly appointed to a management position, or if you interact with people you don’t know on a regular basis, this workshop can help you succeed. If you want to enhance and polish your business image, or if you just want to avoid feeling uncomfortable in the corporate world, this workshop will allow you to take a quantum leap forward in skill, sophistication, and confidence.

 

How you will benefit:

  • Finesse introductions-from shaking hands and using eye contact to remembering names
  • Dress appropriately for every business occasion
  • Feel more confident of your business communication in every situation
  • Use your business cards wisely
  • Perfect your handshake
  • Gain that extra edge that establishes trust and credibility

 

Course Outline:

  • How business etiquette is crucial to your career
  • How to make a good first impression
  • Ways of remembering names
  • Business card etiquette
  • Dining etiquette
  • How to shake hands
  • Deciphering the dress code
  • What to include in Business Wardrobe
  • Telephone etiquette
  • Email etiquette

Duration: One day programme

 

 

Register for this Course Request a Quote

Conflict Resolution

Dealing with Difficult People

 

Edward Deming, the father of quality management, has said that people can face almost any problem except the problem of people. They can work long hours, face declining business, even the loss of a job, but they can’t deal with the difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to these problems and give you some strategies you can adopt, at work and in your personal life.

 

How You will Benefit:

  • Recognize how your own attitudes and actions impact on others
  • Find new and effective techniques for managing negative emotions
  • Develop coping strategies for dealing with difficult people and difficult situations
  • Identify those times when you have the right to walk away from a difficult situation
  • Learn some techniques for managing and dealing with anger.

 

What You Will Cover:

  • Interactions with others
  • Reciprocal relationships
  • Anthony Robbins’ Agreement Frame Dealing with change
  • The five-step process
  • Managing your anger
  • Managing other people’s anger
  • Why don’t people do what they are supposed to?
  • Causes of difficult behavior
  • De-stress options

Duration:  One day programme

 

 

Register for this Course Request a Quote

Customer Service

Critical Elements of Customer Service

 

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?

This two day workshop will help you in all of these areas, and more!

 

What You Will Cover:

  • Who Are Your Customers?
  • Understanding and Meeting Expectations
  • Your Self-Image
  • Meeting Expectations
  • Setting Standards
  • SMART Goals
  • Telephone Techniques
  • Communication Skills
  • The Talkative Caller
  • Dealing With Difficult People
  • Steps To Problem-Solving
  • Resolving Conflict Service
  • PRIDE
  • Acting Assertively
  • Managing Stress

Duration: Two days programme

 

 

Register for this Course Request a Quote

Soft Skills for the Administrative Assistant

 

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on job satisfaction is our relationship with others. This is a two-day workshop designed for those who work in support positions, to help them improve their everyday performance in an office environment.

The two days will help you improve your communications skills, make a good first impression, and develop personal management skills.

 

How You Will Benefit:

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

 

What You Will Cover:

  • Personal Best, Professional Best
  • Putting Others at Ease
  • Distorted Thinking
  • The Steps to Feeling Good
  • Assertiveness
  • Communication Skills
  • Asking and Listening
  • Non-Verbal Messages
  • Writing Skills
  • Getting Ahead
  • Self-Management
  • Setting Goals
  • Working as a Team
  • Working With Difficult People
  • Learning to Say No
  • De-Stress Options

Duration: Two days programme

 

 

Register for this Course Request a Quote

Public Speaking

Speaking Under Pressure

 

Speaking under pressure, or thinking on your feet, is based on being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations. It requires presence of mind, goal orientation, adaptation, and judgment. It also requires differentiating between oral and written communications.

This two day workshop has been designed for those who are in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization. This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.

 

How You Will Benefit:

  • Quick and easy preparation methods – whether you have one minute or one week to prepare.
  • What you can do to prepare for questions before you know what those questions will be.
  • How you can overcome the nerves that you may have when speaking in front of a group, particularly if the group is not sympathetic to what you have to say.
  • Presentation techniques that establish your credibility and get people on your side.

 

What You Will Cover:

  • Getting started
  • Planning your presentation
  • Force field analysis
  • Understanding your audience
  • Controlling your jitters
  • Making your listener hear you
  • Key themes and key sentences
  • A plan to structure ideas
  • Organization methods
  • Our body language
  • Beginnings and endings
  • Expanding a basic plan
  • Practice presentations

Duration: Two days programme

 

Register for this Course Request a Quote

Facilitation Skills

 

It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings—they all take time. There has been a growing realization that we have to pay attention to the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions.

This workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.

 

How You Will Benefit:

  • Distinguish facilitation from instruction and training.
  • Identify the competencies linked to effective small group facilitation.
  • Understand the different between content and process.
  • Identify the four stages of team development and ways to help teams through each stage.
  • Use common process tools to make meetings easier and more productive.

 

What You Will Cover:

  • What is a Facilitator?
  • Types of Groups
  • Content and Process
  • Group Norms
  • Types of Thinking
  • Facilitating an Open Discussion
  • Controversial Issues
  • Listening for Common Ground
  • Common Facilitation Techniques
  • The Language of Facilitation
  • Dealing with Difficult Dynamics
  • Interventions
  • Sustainable Agreements
  • Stages of Team Development
  • Analysis Tools

Duration: Two days programme

 

 

Register for this Course Request a Quote

Anger Management

Understanding Anger - Yours and Others

 

Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t.

The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This workshop is to help give you and your organization that edge.

 

How You will Benefit:

  • Be better able to recognize how anger affects our bodies, our minds, and our behavior.
  • Be better able to use the six-step method to break old patterns and replace them with a model for assertive anger.
  • Be better able to control your own emotions when faced with other peoples’ anger.
  • Be better able to identify ways to help other people safely manage some of their repressed or expressed anger.

 

What You Will Cover:

  • How anger affects our bodies and our minds
  • Coping thoughts Express feelings appropriately
  • Prevent a build-up of frustration
  • How to deal with issues
  • Staying calm Identifying anger pay-offs
  • Relaxation techniques
  • Identifying trigger thoughts
  • Developing your personal sanctuary
  • Identifying distorted thoughts

Duration: One day programme

 

 

Register for this CourseRequest a Quote

Change Management

Change and How to Deal With It

 

Managers traditionally have had the task of contributing to the effectiveness of their organization while maintaining high morale. Today, these roles often have to be balanced off with the reality of implementing changes imposed by senior management. Managers who have an understanding of the dynamics of change are better equipped to analyze the factors at play in their own particular circumstances, and to adopt practical strategies to deal with resistance.

This two days workshop will help you deal with change and will give you strategies to bring back to your employees.

 

How You Will Benefit:

  • At the end of the workshop, you will be able to:
  • Accept that there are no normal or abnormal ways of reacting to change
  • See change as an essential element that is positive
  • Recognize that adapting to change is all about attitude
  • Identify the stages of change we go through as we learn to deal with change
  • See change as an opportunity for self-motivation and innovation
  • Develop strategies for dealing with and accepting changes in your organization

 

What You Will Cover:

  • The change process
  • The human response to change
  • The pace of change and the pace at which people adopt change
  • The pyramid response to change
  • Resisting and welcoming change
  • The Four-Room Apartment of change and how to use it
  • How to increase your resiliency to change
  • Managing anger
  • Dealing with stress
  • An action plan for success

Duration: Two days programme

 

Register for this Course Request a Quote

Problem Solving & Decision Making

 

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win decisions.

 

How You Will Benefit:

  • Increase your awareness of problem solving steps and problem solving tools.
  • Distinguish root causes from symptoms to identify the right solution for the right problem.
  • Improve your problem solving and decision making skills through identifying your own problem solving style.
  • Identify ways to think creatively and work towards creative solutions. • Recognize the top ten rules of good decision-making.

 

What You Will Cover:

  • What is Problem Solving?
  • Problem Solving Styles
  • Earthquake! (Case Study)
  • The Problem Solving Model
  • Six Ways to Approach a Decision
  • The Problem Solving Toolkit (including Gradients of Agreement, fishbone analysis, lasso, cost/benefit analysis, using criteria, and force field analysis)
  • Thinking Outside the Box
  • Peerless Data Corp (Case Study)

Duration:  Two days programme

 

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Stress Management Training

 

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

 

How You Will Benefit:

  • Understand that stress is a positive, unavoidable part of everybody’s life
  • Recognize the symptoms that tell you when you have chronic stress overload
  • Identify those situations in your life that cause you the greatest stress
  • Identify those actions which add to your stress
  • Change the situations and actions that can be changed
  • Deal better with situations and actions that can’t be changed
  • Create an action plan for work, home, and play to help reduce and manage stress

 

What You Will Cover:

  • Defining Stress and
  • How It Affects Us
  • What Is Stress About?
  • Building a Solid Foundation
  • Mental Strategies
  • Stress at Work
  • Stress at Home
  • Time Management Tips
  • Drainers and Fillers

Duration: • One day programme

 

 

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Building Better Teams

 

Teams have become a principle building block of successful organizations. This one-day workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an effective team. You will leave the workshop with plans for your personal development as a team player and ideas for developing your back-home team.

A critical element of this workshop is the Glen Parker Team Player Survey (PTPS), an 18 item self-assessment instrument that will help you identify your primary team player style, help you increase your personal effectiveness in team situations, and help you effectively develop your group into a high performing team.

 

Workshop topics:

  • The PTPS will give you useful feedback about your team player style.
  • Identify ways you will want to change to improve your team player style.
  • Better understand and appreciate differences among team members.
  • Identify those ways your team must improve to be more effective.
  • Develop an action plan for those improvements.

 

Course Outline:

  • Your team player style
  • The strengths of each style
  • The challenges for each style
  • Establishing team norms
  • Building team trust
  • Working through the stages of team development
  • Communication skills

Duration: One day programme

 

 

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High Impact Trainers Program

Train the Trainer

 

This powerful program puts the latest trends and techniques at trainer’s fingertips. Whether they’ve been training for a while or never stepped onto a platform before, this workshop shows how to become a high impact facilitator of learning, not just a presenter. The program helps build confidence, engaging audiences from the beginning and leaving trainees praising your training abilities. This workshop is a practical, how-to overview of the entire training function.

 

How You Will Benefit:

  • Enhance your understanding of learning styles & how to accommodate all learning styles in the classroom
  • Understand the key principles of effective communication in a workshop setting
  • Use a variety of training techniques to stimulate participation
  • Develop a plan and prepare for an effective training session
  • Understand the different levels of evaluation and when to use each
  • Understand how and when to add fun and humor to your training session
  • Identify advanced interventions for difficult situations
  • Practice the skills needed for a team presentation

 

What You Will Cover:

  • Preparing to learn
  • Understanding learning
  • Competencies for adult educators
  • Accommodating learning preferences
  • Adult learning
  • The art of facilitation
  • Planning a workshop
  • Visual aids
  • Your role as an effective communicator
  • Questioning as a training technique
  • Kirkpatrick’s levels of evaluation
  • On-the-job support
  • Dealing with difficult situations
  • Adding some fun
  • Team teaching
  • Training preparation and presentations
  • The Language of Facilitation
  • Dealing with Difficult Dynamics
  • What Makes a Good Trainer?
  • Presentation Skills
  • Essentials for Success
  • Do’s and Don’ts for New Trainers
  • Successful training programs
  • Dealing with difficult trainees
  • Choosing the right game
  • When games go badly
  • Using humor in training
  • Wavy lines
  • Quick and easy games
  • How to create a game

 

 

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